Tuesday, August 6, 2013

#19- gift card

Yesterday I was beyond frustrated over some issues that keep taking place with my bank account. I'd attempted numerous times to get them resolved over the phone with the customer service department, but wasn't successful. In fact I'm pretty sure I spent almost 40 minutes of my life yesterday sitting on hold. I finally hung up & decided to swing by the bank on my way to work. I know for a fact I walked in the door with a negative attitude. I was irritated...maybe even a little rude. Oops. Anyway, I was directed over to speak with a lady in account services. I recognized her because she's helped me with many other things in the past. Applying for loans, selling vehicles, etc. She even witnessed the very first (& only) time Braxton ever dropped the F bomb. Oops again. She still had the same mug on her desk that had caught my eye before, it said " no coffee, no work". I obviously loved the mug because I can relate to that! She took the time to sit with me & look over my account. She was super patient and understood my frustration. She explained things & resolved the issue, sending me on my way to work feeling much needed relief. So when I stopped for my nightly coffee I grabbed a $5 gift card & took it over to her. I thanked her again for her help & told her the next coffee for that awesome mug was on me!

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